Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Tailstart ("we", "our", "us") collects, uses, stores, and protects your information when you use our website, app, or any associated services ("Services"). By using Tailstart, you agree to the practices described in this Policy. If you do not agree, please stop using our Services.

1. Information we collect

We collect information to provide and improve our Services. This includes:

a. Personal Information

Information you provide directly, such as:

  • Name
  • Phone number
  • Email address
  • Address for doorstep services
  • Pet details (name, breed, health notes, behaviour notes)
  • Profile photo (optional)

b. Usage data

Collected automatically when using the app or website:

  • Device information
  • IP address
  • App activity and interaction patterns
  • Pages viewed, time spent, clicks
  • Crash logs, diagnostics and performance data

c. Cookies and tracking

We use cookies or similar technologies to:

  • Enable core functionality
  • Improve user experience
  • Analyse usage patterns

You can disable cookies through your browser settings, but some features may not work properly.

d. Service-delivery data

During grooming/training/walking bookings, we may collect:

  • Pet behaviour notes
  • Service completion records
  • Feedback, ratings and communication logs
  • Media (photos/videos) shared voluntarily

2. How we use your information

We use your data to:

  • Provide, manage and improve our Services
  • Process bookings, payments and confirmations
  • Communicate updates, reminders and service notifications
  • Personalise your experience
  • Provide customer support
  • Enhance safety for pets and staff
  • Send offers, recommendations, or promotional content (if you opt in)
  • Prevent fraud or misuse
  • Comply with legal obligations

3. Sharing of Information

We may share your information with:

a. Service Providers

Trusted partners who help us operate Tailstart, such as:

  • Payment gateways
  • SMS/ Email/ WhatsApp notification partners
  • Cloud hosting providers
  • Analytics and crash-monitoring tools

They access data only to perform tasks on our behalf.

b. Groomers, trainers, walkers and other service providers

Only the information needed to complete a service, such as:

  • Your name
  • Address
  • Pet details and instructions
  • Contact number (if required for coordination)

c. Legal or safety requirements

We may share information if required by:

  • Law, court order or government request
  • Safety concerns involving pets, users or staff
  • Fraud prevention or platform misuse

d. Business Events

If Tailstart undergoes a merger, acquisition, or restructuring, customer data may be part of the transition - but always under privacy safeguards.

4. Data Storage & Security

We use industry-standard measures to protect your information, including:

  • Encryption
  • Secure servers
  • Access controls
  • Regular audits

However, no system is completely secure. By using our Services, you acknowledge this inherent risk.

5. Data Retention

We retain data for as long as needed to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Improve platform performance
  • Prevent fraud or misuse

If you request account deletion, certain records may still be retained to meet legal or operational requirements.

6. Your choices and rights

You may:

  • Update your personal details in the app
  • Opt out of marketing communications
  • Request deletion of your data
  • Request a copy of your data
  • Withdraw consent where relevant

To exercise any of these rights, email contact@tailstart.com. We may verify your identity before processing requests.

7. Children's Privacy

  • Tailstart is not intended for individuals under 18.
  • We do not knowingly collect data from children.

If you believe a minor has provided information, email contact@tailstart.com and we will delete it.

8. Third-Party Links

Our app or website may contain links to external sites. We are not responsible for their privacy practices. We encourage you to review their Privacy Policies separately.

9. Changes to this Privacy Policy

  • We may update this Privacy Policy periodically.
  • Updated versions will be posted on this page with a revised "Last updated" date.
  • Continued use of Tailstart after changes means you accept the updated Policy.

10. Contact Us

For privacy-related questions or requests, reach us at:

Ajarva Technologies Private Limited

Email: contact@tailstart.com